Support - Software Support Policies

Support Software Policies

Support - Support Benefits for EcoXperts

Support Benefits for EcoXperts

As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).

The level of support available to you is based on your EcoXpert™ status.

Benefits Non EcoXpert™ EcoXpert™
  Identified Registered Certified Master
Access to Country Level 1 technical support
Access to Country Level 2 technical support
Access to Global Level 3 technical support1
Access to pre-sales support2

1Contact your sales representative for Global Level 3 Support email address

2Contact your local Project Application Engineer (PAE)

Support - Knowledge Base

Explore the Knowledge Base

Support - EcoXpert Program Support

EcoXpert Program Support

Support - Schneider Electric Customer Care

Schneider Electric Customer Care

Support - Community

Be part of an extended team

Support - MySchneiderApp

Discover mySchneider app

Support - BMS and FD NAM

NAM Specific Support