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As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).
The level of support available to you is based on your EcoXpert™ status.
Benefits | Non EcoXpert™ | EcoXpert™ | ||
---|---|---|---|---|
Identified | Registered | Certified | Master | |
Access to Country Level 1 technical support | ||||
Access to Country Level 2 technical support | ||||
Access to Global Level 3 technical support1 | ||||
Access to pre-sales support2 |
1Contact your sales representative for Global Level 3 Support email address
2Contact your local Project Application Engineer (PAE)
Leverage our knowledge base to find curated solutions to solve your issues.
Contact your local channel manager for any questions related to the EcoXpert Program and the certifications.
Contact Schneider Electric Customer Care Center for post-sales support inquiries.
Join a growing community of like-minded professionals and start the discussion about your challenges.
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