SUPPORT

Support - Software Support Policies

Support Software Policies

Building Management Systems ›

Support - Support Benefits for EcoXperts

Support Benefits for EcoXperts

As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).

The level of support available to you is based on your EcoXpert™ status.

Benefits	Non EcoXpert™		EcoXpert™
	Identified	Registered	Certified	Master
Access to Country Level 1 technical support
Access to Country Level 2 technical support
Access to Global Level 3 technical support¹
Access to pre-sales support²

¹Contact your sales representative for Global Level 3 Support email address

²Contact your local Project Application Engineer (PAE)

Support - Community

Be part of an extended team

Join a growing community of like-minded professionals and start the discussion about your challenges.

Support - Schneider Electric Customer Care

Schneider Electric Customer Care

Contact Schneider Electric Customer Care Center for post-sales support inquiries.

Support - EcoXpert Program Support

EcoXpert Program Support

Contact your local channel manager for any questions related to the EcoXpert Program and the certifications.

Support - Knowledge Base

Explore the Knowledge Base

Leverage our knowledge base to find curated solutions to solve your issues.

Support - BMS and FD NAM

NAM Specific Support

Building Management Systems North America > Visit Portal

Field Devices North America > Send Email

Support - Digital Building Quick Help

Digital Buildings Quick Help

Explore our library of Knowledge Base articles.